A car repair shop that specializes in repairing cars with broken glass is under fire for refusing to repair damaged windows and doors.
In a statement, the National Association of Car Repair Shops called the company’s practices “inappropriate and discriminatory.”
The NACRS claims that it is the only automotive repair shop to have a policy of refusing to work with broken windows and that it will no longer accept repairs from the company.
NAC RS has denied this, saying in a statement that it has no policy of treating customers differently based on the color of their car.
“If you are not happy with the way your car was built, you are welcome to have it fixed by our professional technicians,” the statement reads.
“As long as your car is not a ‘retail vehicle’ and the parts you are seeking to replace are in the condition they were in the first place, we will be happy to do so.”
The National Association for Car Repair said it has “a long-standing policy” that “requires all repairs to be done in-house.”
The group claims that its “specialists in repair repair vehicles” will not accept repair requests for damaged windows or doors.
“Our professional technicians will inspect, repair and install the vehicle’s damaged interior as soon as possible, regardless of the color or size of the vehicle,” the group’s statement reads, adding that the repairs “are done by professionals who have extensive experience and know how to operate vehicles.”
The statement also says that the “narrow window” of the window that is broken in the video of the incident appears to be white.
The NACCRS has also asked the company to remove the video, which was posted on YouTube on Monday.
The National Motorists Association has issued a statement calling the incident “shocking and unacceptable,” calling for an investigation into the company and a “correction of the company policy.”
“In our industry, it is critical that everyone has the confidence that the company will work with them to resolve their problem with safety and quality,” said Paul J. Browne, president of the National Motorist Association, in a news release.
“While this is an unfortunate incident, the safety of all members is our highest priority and we strongly urge all owners and repair technicians to ensure they are treated respectfully.”
The video was posted by an unnamed man who identified himself as John who said he worked at the NACOS.
In the video the man says he was at the shop with his family when the car started to go down and that his wife asked him if he had ever seen anyone go to work in a broken window before.
He says that he said no, but that his brother-in-law told him that if he asked for help, the owner would “be more than happy to give it to you.”
He then says that his family is “going to get our car fixed, but I don’t know if we are going to get to take it to a mechanic.”
He said that his sister was in the house at the time, but was not hurt.
The video ends with the man telling his brother he needs to call his wife.
The man said that when he got home, he saw his wife and his brother at the front door.
He said he was “just stunned” and that he didn’t want to see his brother in the car.
The statement continued: “I did not want my brother to see my car that way, and I wanted him to be happy with it, and he was not happy.”